Reporting problems must be within 7 days of the order date.
Shipping costs shall be borne by the customer, maybe they vary according to the country it was shipped to.
The customer shall be borne the customs charges, consequences and responsibility for the customs law for the country which was shipped to.
Return Damaged/Faulty products requests will be sent to the manufacturer, and if they prove the manufacturing defect, the customer can choose between a full refund, including shipping costs, or obtaining an alternative product.
Return the shipment is due to an error in contact information or the customer has not responded, the return value is estimated by the condition of the product, with deduction of shipping and customs fees.
The estimated amount paid by the company shall be refunded within 7 to 21 working days.
The refund from the company will be through the same method of payment by the customer.
refund due to damage to the products by the shipping company will be for the original price of the product, and in the same method of payment, Dermazone store has the right to compensate the customer with a purchase coupon with the same value as the damaged product.
cancelling the order before processing and shipping can be done without incurring shipping costs.
في حال إلغاء العميل لجزء من الشحنة بعد تجهيزها وتسليمها لشركة الشحن، تخصم مصاريف الشحن من قيمة الطلب وأي مصاريف أخرى مرتبطة بالشحن ويكون الاسترداد النقدي للعميل بباقي قيمة الطلب فقط عند استلام الطلب المرتجع فعليا من قبل شركة الشحن و بناء على حالة الطلب على نظام الشركة وليس على نظام شركة الشحن و تتبع حالة الطلب.