We at Dermazone Store care about our quality of our services and products. It is our goal to ensure our customers are satisfied at all times. Therefore, if you encounter any issues with the order, please don't hesitate to contact us at firstname.lastname@example.org and we will get back to you as soon as possible to resolve your issue.
Please ensure that any issues must be reported within 7 days of the order date; and meets the requirements below:
For your safety and for the sake of your health, products such as vitamins and nutritional supplements can not be replaced or returned including the Beauty Gummies product. If the customer requests a cash refund as a result of delivery failure, wants to cancel the order after shipment, or wants to return the order after receipt, the total value of the product will be deducted from the cash-back amount in addition to shipping costs and customs duties, if applicable.
Shipping costs shall be borne by the customer, and may vary according to the country it was shipped to.
The customer shall be borne the customs charges, consequences and responsibility for the customs law for the country which was shipped to.
Return Damaged/Faulty products requests will be sent to the manufacturer, and if they prove the manufacturing defect, the customer can choose between a full refund, including shipping costs, or obtaining an alternative product.
Return the shipment is due to an error in contact information or the customer has not responded, the return value is estimated by the condition of the product, with deduction of shipping and customs fees.
The refund from the company will be through the same method of payment by the customer.
The estimated amount paid by the company shall be refunded within 7 to 21 working days.
cancelling the order before processing and shipping can be done without incurring shipping costs.
refund due to damage to the products by the shipping company will be for the original price of the product, and in the same method of payment, Dermazone store has the right to compensate the customer with a purchase coupon with the same value as the damaged product.
cancelling part of the shipment after it has been prepared and shipped, will be deducted the shipping costs from the total value of the order with any other expenses related to shipping based on the status of the order.
Please don't hesitate to contact us for any problem through e-mail